Policyholder Service

When you choose SVMIC for your medical malpractice insurance coverage, you are selecting a team of insurance professionals who are trained and empowered to optimize your coverage to best meet your needs. Because we don’t use a call center, each and every call and email is answered by an insurance expert who can assist you. Whether it’s changing the nature of your practice, inquiries about your coverage, or any other modifications to your policy, we stand ready to help.

Growing diversity in practice structures led SVMIC to offer the Integrated Partner Solution (IPS) policy geared towards medical groups with a large number of employed physicians. Designed as only one policy per group instead of individual policies for each member of the group, the IPS still provides the same outstanding coverage. With one single billing, this policy structure may provide ease of administration and management for practice administrators and corporate managers.

A Culture of Service

  • Interaction - SVMIC’s staff of policy and service experts are always here to answer your questions - to the tune of about 250,000 phone calls a year.
  • Support - SVMIC exists for only one reason - to allow you to practice medicine. There are over 160 employees, including 50 nurses and attorneys working behind the scenes every day.
  • Satisfaction - SVMIC’s goal in every policyholder interaction is 100% satisfaction. In April 2015, SVMIC received a 99.9% customer satisfaction rating from our policyholders.
  • Relationship - SVMIC values long term relationships with policyholders.  In fact, SVMIC's average physician policyholder has been insured by us for 15 years.