Many practices have moved to a contactless registration process. As the term infers, the process is completed without physical interaction with the patient. Patients are seeking safe environments, and the touch-free process can offer significant benefits for your practice. Consider these strategies to achieve an efficient and effective contactless registration process:
Embrace feedback about your new process, as it’s unlikely that we’ll ever return to the “old” way. Watch for emails or other communication from patients about the process; embed feedback mechanisms into the process. Proactively seek advice from patients who have gone through the process by reaching out to a patient or two every few days. The road to a new workflow is riddled with potholes, but it’s unlikely that we’ll be making U-turns.
Adopting and perfecting contactless registration requires change, but it can elevate your practice’s efficiency – and the service you provide to your patients.
Elizabeth Woodcock is the founder and principal of Woodcock & Associates. She has focused on medical practice operations and revenue cycle management for more than 25 years. She has led educational sessions for a multitude of national professional associations and specialty societies, and consulted for clients as diverse as a solo orthopaedic surgeon in rural Georgia to the Mayo Clinic. She is author or co-author of 17 best-selling practice management books, to include Mastering Patient Flow and The Physician Billing Process: Avoiding Potholes in the Road to Getting Paid. Elizabeth is a Fellow in the American College of Medical Practice Executives and a Certified Professional Coder. In addition to a Bachelor of Arts from Duke University, she completed a Master of Business Administration in healthcare management from The Wharton School of Business of the University of Pennsylvania. She is currently a doctoral student at the Bloomberg School of Public Health of Johns Hopkins University.
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