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The Sentinel: March 2019

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Don't Say "Sorry"

Practice Management  |  Elizabeth Woodcock, MBA, FACMPE, CPC

When your practice is running late, it is easy to greet the next patient with an “I’m sorry” instead of making a more meaningful connection. Although acknowledging the time and the patient’s frustration is a noble intention, a basic “I’m sorry” can actually start your...

Quality Payment Program: 2019 Adjustments

Practice Management  |  Elizabeth Woodcock, MBA, FACMPE, CPC

Medicare remittances began arriving for 2019 services in mid-January. Unless an exemption applies, physicians and other eligible clinicians will see a bonus – or penalty – attached to each service. The claim adjustment reason code (CARC) for a positive payment adjustment is CO144; the negative adj...

Federal HR Changes May Impact Your Practice

Practice Management  |  Elizabeth Woodcock, MBA, FACMPE, CPC

Overtime is common in medical practices, so it is important to understand the regulations associated with it. On March 7, the Department of Labor (DOL) announced an overtime update that could impact your practice. The DOL’s proposal raises the salary threshold for exempt employees from $23,660 to $35,30...

Communication is in the Eye of the Beholder

Closed Claim Review  |  J. Baugh, JD, CPA

Over the years, SVMIC has emphasized the importance of effective communication as it relates to providing medical care. The physician should attempt to effectively communicate with patients as well as with other healthcare providers. Patients sometimes claim after the fact that they didn’t really unders...

Potential Risks and Pitfalls of EHR Systems - Part I

Risk Topics  |  Jeffrey A. Woods, JD

Electronic communication has revolutionized the care provided within healthcare. The ability to exchange healthcare information electronically and the utilization of electronic health records gives providers the opportunity to provide higher quality and safer care for patients while creating measureable benef...

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