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The Sentinel: September 2019

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The Scope of Practice and Medical Professional Liability

Risk Topics  |  Richard E. Moses, D.O., J.D.

Healthcare delivery in the United States has undergone numerous changes over the past 10 to 15 years, and its metamorphosis continues. These changes have created new medical professional liability (MPL) risks for physicians and other healthcare providers. Although scope of practice is not a new concept, it is...

Who's In Your Net?

Closed Claim Review  |  Tim Rector, JD, MBA

In military communications parlance, your “net” is defined as several people on the same radio frequency channel as you. An axiom followed by leaders in the United States Army in order to win on the battlefield is, “Shoot, move, and communicate.” Timely and effective communication is t...

Effective and Efficient Recruiting for Your Practice

Practice Management  |  Elizabeth Woodcock, MBA, FACMPE, CPC

Hiring is a constant in a medical practice. According to the Medical Group Management Association, the employee turnover rate for surgical practices is 33 percent, 25 percent, and 30 percent for reception, nursing, and billing/collections staff, respectively. Although the rate varies by position, there is no ...

Is It Time for Your Practice to Conduct a Mystery Patient Survey

Practice Management  |  Elizabeth Woodcock, MBA, FACMPE, CPC

While secret shoppers have long been a method of gleaning customer feedback in the retail world, the notion of using an anonymous “mystery patient” in a medical practice is certainly less common. However, since secret shoppers provide an opportunity for an objective, customer-focused evaluation, t...

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