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Contemporaneous Documentation

October 2018  |  Julie Loomis, RN, JD

An old Chinese proverb says that “the faintest ink is more powerful than the strongest memory.” Timely documentation is critical in order to ensure an accurate and complete record of the patient encounter. Office notes and dictated procedure notes should be completed, reviewed and signed within 2...

Informed Refusal

September 2018  |  Julie Loomis, RN, JD

Physicians and other clinicians are well aware of the legal obligation to provide informed consent for treatment. A fundamental component of consent is providing the patient with sufficient information to make an informed decision about the risks, benefits, and alternatives of the proposed treatment. Clearly,...

Best Practices for Handling Missed Appointments

August 2018  |  Julie Loomis, RN, JD

Medical practices are often challenged with how to handle a missed appointment during which follow-up care or treatment was to be provided. It is important that the practice have a procedure to ensure that no-shows and cancellations are communicated to the treating provider and any actions taken are documente...

ECRI Institute Reveals Top 10 Patient Safety Concerns of 2018

July 2018  |  Julie Loomis, RN, JD

Each year, ECRI Institute – a nonprofit organization that researches approaches to improving patient care – identifies TOP 10 Patient Safety Concerns. This list identifies key areas to “support health care organizations in their efforts to proactively identify and respond to threats to ...

Unsolicited Test Results

June 2018  |  Julie Loomis, RN, JD

From time to time, physicians and other healthcare providers find themselves in receipt of diagnostic test results they did not order for their patient, or for individuals who are not even patients of the practice at all.   Such results could be anything from laboratory or pathology reports to scree...

Making the Most of Team Meetings

May 2018  |  Julie Loomis, RN, JD

Like most busy physicians, you probably dread the monthly team meeting to take a closer look at office processes and systems. In a day filled with playing phone tag, wading through e-mails, dealing with unexpected patient situations, following up on tasks and documenting, where’s the time to squeez...

Turning a Negative into a Positive: Managing Patient Complaints

April 2018  |  Julie Loomis, RN, JD

Increasing concerns about the quality of healthcare have arisen as a result of the public perception that cost-cutting measures have caused premature discharge and clinical mismanagement of patients. Changes in healthcare coverage have generated concerns that medical care has become a profit-motivated busines...

Avoid Drifting into Unsafe Habits

March 2018  |  Julie Loomis, RN, JD

Have you or your staff been “drifting into unsafe habits?” Do you follow the template generated by your EHR without questioning its validity or applicability to the patient in front of you? Do you ignore alerts and other prompts? Do you ask only close-ended questions of patients such as, “Ar...

The Patient Experience

February 2018  |  Stephen A. Dickens, JD, FACMPE

As healthcare evolves, so do patients’ expectations. Payers are changing reimbursement strategies to focus on value-based care, therefore patients' experiences and subsequent reviews of those experiences can affect the practice’s level of reimbursement. Understanding patients’ opinions and e...

Distractions in the Workplace

January 2018  |  Julie Loomis, RN, JD

Distractions and interruptions are a fact of life in today’s healthcare environment, but that doesn’t mean a practice should simply accept them and the threat they pose to patient safety. Identifying the sources and frequency of distractions and interruptions allows for implementation of strategie...

It Takes a Village

November 2017  |  Julie Loomis, RN, JD

Electronic Health Records offer the potential for vast improvement in continuity of care, legibility and accurate recordkeeping. However, to most practitioners, that goal seems light years away. This is due to many factors out of the user’s control such as technology, design and integration issues. The ...

It's Not Too Late to Vaccinate

October 2017  |  Julie Loomis, RN, JD

Last month, the CDC issued a letter to healthcare providers asking for help to ensure patients receive influenza vaccines by the end of October. The letter states “…To avoid missed opportunities for vaccination, providers should offer vaccination during routine health care visits and hospitalizat...

Jousting

September 2017  |  Julie Loomis, RN, JD

The adage about “people who live in glass houses” still holds true. Jousting usually occurs when another healthcare professional intentionally or unintentionally either verbally or in the medical record makes disparaging comments about other providers, nursing staff, equipment, EHR or administrat...

Patient Portals

August 2017  |  Julie Loomis, RN, JD

At SVMIC, we’re often asked if a practitioner can utilize the patient portal to notify patients of lab/test results that are normal and require no follow-up. The short answer is yes, you can use your patient portal to communicate lab/test results that are normal, require no immediate attention and are n...

Risk Pearls: July 2017

July 2017  |  Justin Joy, JD, CIPP

Tempting as it may be, think twice before accessing medical records if you receive a notice of intent to sue or are served with a lawsuit. An electronic health record (EHR) system tracks activities and records the information in metadata—the “data about data”—o...

Memphis Maxims

June 2017  |  Hugh Francis III, MD

At the UT College of Medicine, rising third-year medical students usually begin their clinical rotations during the first week of May.  In preparation, UT has historically educated these students in risk management, where they learn, among many other things, the importance of their patients’ knowin...

Risk Pearls: May 2017

May 2017  |  Julie Loomis, RN, JD

Do you have a procedure for handling a missed appointment during which follow-up care or treatment was to be provided? To avoid patient harm and a claim of missed or delayed diagnosis, it is important that practices have a procedure to ensure that no-shows and cancellations are communicated to the treating pr...

Risk Pearls: April 2017

April 2017  |  Julie Loomis, RN, JD

Spring has sprung, which means spring cleaning for many of us. It may also be a good time to retool your office tracking procedures, as diagnostic error accounts for one-third of SVMIC’s paid claims. Tracking system failures are a primary factor in diagnostic error. Maintaining a system within each offi...

Risk Pearls: March 2017

March 2017  |  Julie Loomis, RN, JD

One of the simplest tools for improving your communication with patients is intentional or "active" listening. When a new mother brings her baby to the office, listening to her description of the problem often provides that subtle clue a physical examination may not have revealed. Not all medical interactions...

Risk Pearls: February 2017

February 2017  |  Julie Loomis, RN, JD

According to the Food and Drug Administration (FDA), it regulates one trillion dollars’ worth of products each year or approximately 20 cents on every dollar spent in the U.S. When there is a serious problem with a product, the FDA would like to alert you immediately. The alerts contain actionable infor...

Risk Pearls: January 2017

January 2017  |  Julie Loomis, RN, JD

The term “culture” in your medical practice shouldn’t only mean a lab test to identify microorganisms. Even if you’re not aware of it, there is an environmental culture within your practice that affects productivity, staff performance and patient safety. Culture is a system of shared v...

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